Q: What kind of payment options do SNEK KU e-Store offer ?

1. Credit Card
2. Affin Online
3. Am Online
4. Bank Rakyat
5. Celcom AirCash
6. CIMB Clicks
7. FPX (Maybank2U, PBeBank, Bank Islam, Hong Leong Connect, RHB Now, CIMB Clicks, Am Online) Bank Rakyat, UOB Online)
8. Hong Leong Connect
9. Maybank2U
10. MyBSN
11. RHB Now
12. Web Cash

Q: How secure is shopping with SNEK KU e-Store?

SNEK KU e-Store has SSL (Secure Socket Layers)* encryption installed.
It is the safety protocol that encrypts your personal information (for example, passwords, or credit cards) so that data can be kept private and protected.

You'll know if SNEK KU e-Store site has SSL because the URL will start with HTTPS:// (instead of just HTTP://). In most cases, the text in the URL is preceded by a padlock symbol (depending on your browser).

Q: How long would the product(s) arrive after I make payment?

You can expect to receive your order within the following time frame:
- West Malaysia: 2-8 working days
- East Malaysia: 4-10 working days

Q: How do I know if I have placed my order successfully?

If your order has been successfully placed, you would receive an email confirmation with your order number, order date, a summary of your order items and a shipping address.
Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox.
Alternatively, you may login to your account and check under your Orders.

Q: Would my recipient be receiving an invoice together with the order item?

Yes, we will provide invoice together with the order item.

Q. Where do you deliver to?

Local Delivery (East & West Malaysia)
We provide delivery to all locations in Malaysia.

International
Sorry. We do not deliver to countries outside Malaysia.

Q: How much will I be charged for delivery?

The delivery charge is calculated by the system based on dimension of products and will be shown during checkout. 
The delivery charge could be vary, depend on the destination state.

     If you don't find the answer to your question through the FAQs, please Contact Us.